Northern Powergrid
3,900,000 Customers
2,500 Employees

Delivering Safe and Reliable Electricity

Northern Powergrid delivers safe and reliable electricity to the doors of 3.9 million homes and businesses across urban and rural English communities in the North East, Yorkshire and northern Lincolnshire.

Spanning some 10,000 square miles, the company's network powers communities and supports economic growth. As an industry-leading UK distribution network operator it continually works to deliver excellent customer service and make a positive difference to the environment and communities it serves.

Service Area
Northern Powergrid Service Area
10,000
Square Miles
Social Responsibility

In 2015 Northern Powergrid started a new eight-year, $4.5 billion investment program to further upgrade its network, improve reliability for customers and lay the foundations to adapt its network to meet longer term low-carbon challenges.

Environmental Respect

Northern Powergrid's investment in infrastructure and services, together with its commitment to new talent via a large-scale apprenticeship program, makes the company a major contributor to the regional economy.

Putting Safety First

Whatever the job, Northern Powergrid is committed to doing things the right way, keeping customers and team members safe.

Safety Performance

As a leading safety performer, Northern Powergrid is a regular recipient of gold awards from the Royal Society for the Prevention of Accidents.

Safety Performance

Northern Powergrid has been honored by RoSPA with an Order of Distinction Award and a Presidential Award in recognition of outstanding health and safety performance over a sustained period.

Customer Service

Northern Powergrid has a professional and practiced major incident management plan which ensures that it is ready to deal with issues or severe weather affecting its network and restore power as quickly as possible for customers affected.

Innovation

A Strong Record for Innovation

Northern Powergrid has a strong-track record for innovation, leading the largest smart grid research partnership in the UK. The company shared the findings from its Customer Led Network Revolution, which explored ways to support the UK's transition to a low-carbon economy.

Northern Powergrid introduced leading-edge network and electricity storage equipment onto its network and some 13,000 customers (domestic, commercial and industrial) participated in the project which delivered important new insights into current, emerging and future electricity load and generation patterns.

Customer Service

Enhancing Customer Service Experience

Northern Powergrid uses leading technology to stay in touch with its customers. With text services, social media and award-winning online services, as well as traditional telephone, email and face-to-face services, customers can choose how they want to engage with the company.

Its enhanced range of web-based technology empowers Northern Powergrid customers and provides up-to the-minute information and services. Investment in the company's website enables customers to request new connections, report problems or damage to network assets, report and check power cuts, view investment maps for their community and sign-up for its Priority Services Register.